Our Quality Control

Our Quality Control

Bolt's biggest goal is making customers happy and the only way we can do that is by delivering custom clothing orders accurately AND on schedule. That's why it's so important that we get it right each and every time. 

It takes a top-notch team to creat high-quality custom t-shirts

Creating custom merchandise involves a lot of touch points, and each one opens the door to errors. To slam that door shut, we double-check (and triple-check) ourselves and each other.

By closely collaborating and fine-tuning our processes, Bolt strives to get our error rate as close to zero as possible. 

We start by carefully examining your custom apparel needs

Each order is carefully reviewed by our customer service team. Before moving forward, we double-check pricing, inventory availability, trademark issues, and review any special requests made during checkout. 

 If we have questions or concerns, we'll contact you via email and/or phone calls to resolve any issues.

The Bolt Customer Care Team makes sure your custom design is the best it can be 

New orders are assigned to our expert production artists, who use their highly-technical skills to create the unique production files needed to customize clothing.

It's no easy task -- each customization method requires a specialized output of artwork files. From there, we create a proof.

You're part of the t-shirt customization process, too!

As good as our team is at creating amazing custom clothing, we can't be sure we're creating exactly what you want without having you check the proof.

The proof approval process is EXTREMELY important for making sure we're all on the same page. Review the details carefully and, if you see anything highlighted in yellow, please pay special attention.

Until you give your custom clothing proofs the green light, we sit at the red light

Remember: we won't begin production until your proof is approved. We'll remind you with phone calls and emails to keep your order on schedule.

If you see a message or email from us, please respond ASAP. Any delay in your response could lead to a delay in your order arriving. 

Ensuring the bulk shirt order quantity is right 

With an endless selection of styles, colors, and sizes, making sure your order has the correct quantity and sizes requires a triple check before any customization.

We get an early start each day sorting and organizing orders. Each order is counted twice before being released to "ready to go" status.

How we maintain quality with our custom embroidery

Before embroidering your logo, we double-check that thread colors in your design are programmed and properly coordinated to each element.

Once the garment is embroidered, it's off to finishing.  This is another checkpoint for quality and inventory count, as well as where trimming, folding, and steaming take place.